Websites equipped with an E-Commerce feature or online shop will have several unique areas in order to keep track of sales and products.

Orders

You can access the Orders tab from the Dashboard, underneath the Woocommerce dropdown. 

Here you can see a list of orders, most recent to the top, including quick access to the status of each order and the ability to change orders to complete.

To view more detail on an order click on the Order Number in blue to the left.

In this page you can see detailed information on the order including:

• Items ordered
• Price
• Shipping information
• Payment information
• Tax information
• And order notes(if applicable)

You can update the status of the order if you wish to track orders through the website.

Verifying Payment

You can verify payment several ways:

1. Check your bank account / paypal account / merchant account, the most reliable way to ensure that an order has been paid for is to review the transaction logs on your receiving bank account.
2. Check the Status: the status of an order that has been paid for is “Processing”, the order will have a blue label.
3. Check the Order Notes: In the case of Paypal and several other merchant services the order notes section will include a readout of the transaction detail, on Paypal it is called “IPN payment completed”, other merchant services may list a transaction ID

Products

Products are stored on the site under the Products menu item, they are arranged into categories which you can add, remove and modify, you are also able to add sub-categories or categories within categories by selecting a category “parent” when creating a new category.

Creating a product

You can add products with the Add New button at the top of the Products page or the Add New button under Products in the sidebar menu, whichever is quickest.

On the Add New Product screen you can see various fields that may be filled out in order to detail a product. There are a few required ones though they will vary depending on your sites requirements, the most important fields are listed below:

• Title – The title of the product, e.g. A.C.M.E. Anvil
• Description – The large text area directly below the Title, useful for detailing product information.
• Categories – To the right of the screen under the Publish button, Categories select where the product will appear on the site, we usually set up the desired categories for each site, though you can add more using the + Add New Product Category button, entering a title (e.g Equipment for flattening rabbits) and selecting a Parent Category. Simply place a tick in the checkbox of the desired categories (You may select more then one).
• Price – Add a price with the fields provided, by default leave sale price blank unless you are having a sale.
• Featured Image – Add an image to the product via the “Featured Image” box. Images are generally square though will depend on your site, check existing images for the size you need or ask us. Images must be the same size or the layout will break.

Once you are finished with these fields, you can press the Publish button (blue button at the top) and save your product.

Editing Products

If you wish to change the details of a product, browse to the Product list from the sidebar menu Products.

Select the title of the product you wish to modify, follow the instructions above for information on each field, then press Publish.

Advanced Features

Advanced features like tags, shipping classes, sub-sub-categories and shop settings will have to be set up by us, let us know what you would like to do and we’ll work out the best solution for your individual needs.